tugu88 is committed to protecting the privacy and security of every member's personal data. This Privacy Policy explains what data we collect, why we collect it, how we use and store it, and the rights you have over your information.
Before reading the full policy, here are the six most important things you should know about how tugu88 handles your personal data.
All data transmitted between your device and tugu88 is encrypted using industry-standard 256-bit SSL/TLS encryption. Your login credentials, financial details, and KYC documents are never sent or stored in plain text.
tugu88 does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Your data belongs to you and is used exclusively to operate your tugu88 account and improve our services.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a data request to our support team and we will respond within the timeframes set out in this Policy.
Identity documents (KTP, selfie verification, proof of address) submitted for KYC review are stored on encrypted servers and accessible only to authorized compliance personnel. They are never used for any purpose beyond identity verification.
tugu88 collects only the data that is necessary for the operation of your account and compliance with responsible gaming obligations. We do not collect data about your activity outside of our platform.
If you have consented to receive promotional communications from tugu88, you may withdraw that consent at any time by contacting our support team or using the unsubscribe mechanism in any marketing email we send you.
Please read this Privacy Policy carefully. By registering an account or using any service on the tugu88 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the tugu88 platform.
tugu88 ("we", "us", "our") operates the online betting and live casino platform accessible at https://tugu88.cam. We are committed to handling the personal data of all registered members and website visitors responsibly, securely, and in a manner consistent with internationally recognized data-protection principles.
This Privacy Policy applies to all personal data collected through the tugu88 website, including data collected during account registration, the KYC identity verification process, payment transactions, customer support interactions, and general platform usage. It applies to all members located in Indonesia and other jurisdictions where tugu88 provides services.
This Policy should be read alongside tugu88's Terms and Conditions, which govern your use of the platform more broadly. The Terms and Conditions incorporate this Privacy Policy by reference.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
tugu88 collects Personal Data across several categories, each serving a specific and necessary purpose:
Data Minimisation: tugu88 collects only the Personal Data that is strictly necessary for the purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless specifically required for a legal compliance obligation.
tugu88 collects Personal Data through the following channels:
tugu88 uses your Personal Data for the following specific purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, contact data | Contract performance |
| Identity verification (KYC) | KYC documents, identity data | Legal obligation |
| Processing deposits and withdrawals | Financial data, identity data | Contract performance |
| Fraud prevention and security | Technical data, transaction history | Legitimate interest |
| Responsible gaming compliance | Usage data, betting history | Legal obligation |
| Customer support and dispute resolution | Communications data, account data | Contract performance |
| Platform analytics and improvement | Technical data, usage data (anonymized) | Legitimate interest |
| Marketing communications (with consent) | Contact data, preference data | Consent |
| Legal and regulatory compliance | All categories as required by law | Legal obligation |
tugu88 processes your Personal Data only where a valid legal basis exists. The primary legal bases we rely on are:
tugu88 does not sell your Personal Data. We may share your data with the following categories of third parties only to the extent necessary for the stated purpose:
We share your name, bank account number, and transaction amount with your chosen bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to process your deposit or withdrawal request.
KYC documents submitted by you may be shared with authorized identity-verification service providers for the purpose of confirming your identity. These providers are bound by strict confidentiality obligations and process your data only as instructed by tugu88.
When you play games provided by third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Spribe), your account identifier and session token are shared with those providers to enable game functionality. These providers do not receive your full identity or financial data.
Technical and behavioral data (IP address, device fingerprint) may be shared with fraud-prevention partners to detect and prevent account fraud, bonus abuse, and money laundering.
tugu88 may disclose your Personal Data to law enforcement authorities, regulators, or courts if required to do so by a valid legal obligation, court order, or to protect the rights and safety of our members and the integrity of the platform.
No Advertising Partners: tugu88 does not share your Personal Data with advertising networks, social media platforms, or third-party marketers for the purpose of serving you targeted advertising outside of the tugu88 platform.
tugu88 uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and gather anonymized platform usage data. The cookies we use fall into the following categories:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary or security cookies will impair your ability to use the tugu88 platform.
tugu88 retains Personal Data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years | AML and regulatory compliance |
| KYC documents | Duration of account + 5 years | Identity verification audit trail |
| Transaction records | Duration of account + 7 years | Financial record-keeping obligations |
| Betting and gaming history | Duration of account + 3 years | Dispute resolution and responsible gaming |
| Customer support records | 3 years from last interaction | Service quality and dispute resolution |
| Analytics data (anonymized) | Up to 2 years | Platform improvement |
| Marketing consent records | Until withdrawn + 1 year | Proof of consent |
When your data is no longer required, it is securely deleted or anonymized in a manner that makes re-identification impossible.
tugu88 implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction:
Despite these measures, no online platform can guarantee absolute security. If you believe your tugu88 account has been compromised, contact our support team immediately at [email protected] (plain text — not a clickable link).
tugu88 respects your right to control your own Personal Data. The following rights are available to all registered members:
You may request a copy of all Personal Data that tugu88 holds about you. We will provide this within 30 days of a valid request, in a structured, machine-readable format.
If any Personal Data we hold about you is inaccurate or incomplete, you may request that we correct it. For KYC-related data, a new verification submission may be required.
You may request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Note: data subject to legal retention obligations (e.g., AML records) cannot be deleted within the mandatory retention period.
You may request that we restrict the processing of your Personal Data in certain circumstances — for example, while a data accuracy dispute is being resolved.
Where processing is based on your consent or a contract, you may request that your Personal Data be provided to you in a portable, machine-readable format so that you can transfer it to another service provider.
You may object at any time to the processing of your Personal Data for direct marketing purposes. You also have the right to object to processing based on our legitimate interests where you feel those interests are outweighed by your privacy rights.
To exercise any of the above rights, contact our Data Protection team by email at [email protected] (plain text — not a clickable link) with the subject line "Data Rights Request — [Your Account Username]". We will acknowledge your request within 72 hours and fulfil it within 30 calendar days, or explain in writing any reasons why the request cannot be fulfilled within that timeframe.
tugu88 strictly prohibits the use of its platform by any person under the age of 21. We do not knowingly collect Personal Data from individuals under 21 years of age. Our KYC identity-verification process is designed to confirm that all registered members meet the minimum age requirement before withdrawal access is granted.
If tugu88 becomes aware that Personal Data has been collected from a person under 21, that account will be immediately suspended, all data associated with the account will be securely deleted (subject to any overriding legal obligation), and any deposited funds will be returned to their source.
If you are a parent or guardian and believe that a minor in your care has registered an account on tugu88, please contact us immediately at [email protected] (plain text — not a clickable link) so we can take the appropriate action without delay.
The tugu88 platform integrates with third-party services to deliver its full range of features. Each third-party provider operates under its own privacy policy. tugu88 selects partners who maintain data-protection standards consistent with this Policy and executes data-processing agreements where required.
Key third-party service categories and their data interactions include:
tugu88 is not responsible for the privacy practices of third-party platforms that are not under our control. We recommend reading the privacy policies of any third-party service you interact with.
tugu88 operates infrastructure across multiple jurisdictions to ensure platform reliability and performance for Indonesian members. When your Personal Data is transferred outside Indonesia to a server or processor located in another country, tugu88 ensures that appropriate safeguards are in place, including:
By using the tugu88 platform, you consent to the transfer of your Personal Data to countries outside Indonesia as described in this section, subject to the safeguards outlined above.
tugu88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered members by email at the address on file, or by a prominent notice on the tugu88 Platform, at least 7 calendar days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when the current version was published. We recommend reviewing this Policy periodically to stay informed about how we protect your data. Your continued use of the tugu88 platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
For any questions, concerns, or requests related to this Privacy Policy or the handling of your Personal Data by tugu88, please contact our Data Protection team through the following channel:
tugu88 Data Protection Team
Email: [email protected] (plain text — not a clickable link)
Subject line for data requests: "Data Rights Request — [Your Account Username]"
Response time: Acknowledgement within 72 hours; full response within 30 calendar days
Support language: English and Indonesian
Hours: 24/7 — aligned to WIB (UTC+7)
When submitting a data rights request, please include your registered account username and email address so we can locate your records efficiently. We may ask for additional verification to confirm your identity before processing the request. This is to protect your data from unauthorized access by third parties.
Our FAQ covers common questions about account security, data handling, and KYC verification. Our Terms & Conditions set out the full rules governing your account. Our support team is available 24/7 if you need to submit a data request or raise a concern directly.